Fix for TIMIO restarting issue 1
<p>Revision date: 22 Nov 2020</p>
<p><strong></strong>We have identified an issue on some TIMIO units whereby the player restarts in the middle of Songs and Stories. This is due to a calibration issue and it takes just one minute to fix.</p>
<p>You will need to have access to a computer with an<span> </span><strong>SD Card reader</strong><span> </span>or an<span> </span><strong>external SD Card reader</strong><span> </span>that can be plugged into a PC.</p>
<div style="text-align: start;"><img src="https://cdn.shopify.com/s/files/1/0255/7231/1106/files/sd_card_reader.png?v=1599671433" style="float: none; display: block; margin-left: auto; margin-right: auto;" width="506" height="146" /></div>
<div>
<p>1) Click on the the following link and download the file "<a href="https://drive.google.com/file/d/1Fu3943I4lFdKgd1IVJISHu_NTYITzVZZ/view?usp=sharing"><strong><span>data.bin</span></strong></a>".<br />When the window opens click on either of the download buttons (circled in red) <img src="https://cdn.shopify.com/s/files/1/0255/7231/1106/files/download_databin_480x480.png?v=1606042043" alt="" style="display: block; margin-left: auto; margin-right: auto;" /></p>
<p><span>2) Turn off TIMIO, take out the SD card located in battery compartment </span><span>(to take out the SD card, push it in first and it will spring back out), and put the SD card in your PC.</span></p>
<p><span>3) On the SD card you will see a folder called "L00" . Copy and paste the "data.bin" file into that folder.</span></p>
<p><span><img src="https://cdn.shopify.com/s/files/1/0255/7231/1106/files/image_480x480.png?v=1606042281" alt="" /></span></p>
<p><span>4) Then turn your TIMIO back ON and <span style="color: #ff2a00;"><strong>WAIT 20 SECONDS WITHOUT TOUCHING YOUR TIMIO, UNTIL IT'S FINISHED THE SOFTWARE UPDATE</strong></span>.</span></p>
<p><span></span>Let us know if you have any questions: <span> </span><span><a href="https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=timio@timio.co" target="_blank" rel="noopener noreferrer">timio@timio.co</a></span></p>
<p>The TIMIO team.</p>
</div>
<p><strong></strong>We have identified an issue on some TIMIO units whereby the player restarts in the middle of Songs and Stories. This is due to a calibration issue and it takes just one minute to fix.</p>
<p>You will need to have access to a computer with an<span> </span><strong>SD Card reader</strong><span> </span>or an<span> </span><strong>external SD Card reader</strong><span> </span>that can be plugged into a PC.</p>
<div style="text-align: start;"><img src="https://cdn.shopify.com/s/files/1/0255/7231/1106/files/sd_card_reader.png?v=1599671433" style="float: none; display: block; margin-left: auto; margin-right: auto;" width="506" height="146" /></div>
<div>
<p>1) Click on the the following link and download the file "<a href="https://drive.google.com/file/d/1Fu3943I4lFdKgd1IVJISHu_NTYITzVZZ/view?usp=sharing"><strong><span>data.bin</span></strong></a>".<br />When the window opens click on either of the download buttons (circled in red) <img src="https://cdn.shopify.com/s/files/1/0255/7231/1106/files/download_databin_480x480.png?v=1606042043" alt="" style="display: block; margin-left: auto; margin-right: auto;" /></p>
<p><span>2) Turn off TIMIO, take out the SD card located in battery compartment </span><span>(to take out the SD card, push it in first and it will spring back out), and put the SD card in your PC.</span></p>
<p><span>3) On the SD card you will see a folder called "L00" . Copy and paste the "data.bin" file into that folder.</span></p>
<p><span><img src="https://cdn.shopify.com/s/files/1/0255/7231/1106/files/image_480x480.png?v=1606042281" alt="" /></span></p>
<p><span>4) Then turn your TIMIO back ON and <span style="color: #ff2a00;"><strong>WAIT 20 SECONDS WITHOUT TOUCHING YOUR TIMIO, UNTIL IT'S FINISHED THE SOFTWARE UPDATE</strong></span>.</span></p>
<p><span></span>Let us know if you have any questions: <span> </span><span><a href="https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=timio@timio.co" target="_blank" rel="noopener noreferrer">timio@timio.co</a></span></p>
<p>The TIMIO team.</p>
</div>